![]() ![]() ![]() Conversations Training to improve bottom-line results like quality. Clearing the air and re-setting dynamics between two parties can be the perfect way to build relationships and real influencing power within an organisation. Fortune 500 organizations around the world have turned to the award-winning Crucial. Remember that with critical conversations there is as much to gain as there is to lose. So we will rehearse situations with you repeatedly until you have a much more confident grip. Crucial Conversations the best-selling book by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzlerdescribes techniques for effective negotiation and conflict resolution in the. Instructor: Amie Fishman, Learning and Development Manager. Easy to say and write, much harder to do of course. Target Audience: Anyone who wants to become more comfortable having difficult conversations. ![]() On top of it all, carrying out difficult conversations is a huge responsibility. You’ll actually lead these conversations yourself yikes Nobody wants to be the bearer of bad news. Having a difficult conversation won’t just make you a bystander in ‘bad news conversations’. Preparing effectively, structuring the meeting properly, giving feedback appropriately, listening actively and not being afraid to acknowledge emotions that exist will all aid communication and understanding. Difficult conversations: Two roleplay scenarios. Critical Conversation Training is for anyone in the workplace who wants to improve how they communicate and behave in workplace situations of conflict where the stakes are high. Crucial Conversations is a copyrighted course, developed by CrucialLearning, that teaches skills for creating alignment and agreement by fostering open dialogue. Ask six folks to practice giving/receiving feedback at the front of the room, so that the rest of the managers can see different styles and approaches to giving feedback in your group. We are hard wired, it seems, to either avoid these conversations at all costs or if we do get stuck in, we more often than not play them badly and demonstrate behaviours that in hindsight we wish we hadn’t. Grab a conference room for an hour and invite all the managers in your organization. Critical conversations, unlike the majority of everyday chats, are where the stakes are high and there is potentially a lot to lose or gain for those involved. This workshop uses video, group discussions, skill practice, and real-life application to make the course both entertaining and engaging. Ever felt your stomach churning at the prospect of having that critical conversation with a direct report? Would you rather avoid having to give critical feedback to your team? Well, you really are not alone. Managing tough conversations with a direct report, peer or managing upwards can be challenging. ![]()
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